Lost, damaged or expired card
Updated 8 months ago
You can block a lost S-Etukortti Visa by calling the card blocking service at 020 333. You can order a new cash card from the online service or at a service point. The new card activates automatically on first use.
My S-Etukortti is lost or damaged – what should I do?
S-Etukortti Visa or Debit (lost)
Call the card blocking service immediately: 020 333 (24 h, from abroad +358 20 333)
You will receive a new card automatically after reporting
Your digital card in S-mobiili continues to work normally
S-Etukortti Visa or Debit (damaged)
Order a new card in S-Bank online banking or by message
Replacement is charged according to the service price list
Cash card (without payment function)
You can order a new card in two ways:
In S-mobiili: Me → S-Etukortit
Online: sign in to the web service → Co-op membership / Membership details
When do I need to renew my S-Etukortti?
You need to renew your S-Etukortti when:
The card has expired (the expiry date has passed)
The card is damaged or broken
The card is lost or stolen
How do I activate my new S-Etukortti?
Activate your new card with your first purchase:
Use the card for payment or show it at checkout
The card activates automatically
Note that your new card number may differ from your old card number. Update your card details in online services and apps if needed.
While waiting for your new card, you can use your mobile S-Etukortti to earn cashback and make payments.