Lost, damaged or expired card

My S-Etukortti is lost/damaged, what should I do?

Cash card (no payment feature)

You can order a new card in two ways:

1. Online: sign in to the online service → Co-op membership / Membership details

2. In person: Visit an S Group service and bank point

S-Etukortti Visa or Debit (lost)

• Call the card blocking service immediately: 020 333 (24 h, from abroad +358 20 333)

• You will receive a new card automatically after reporting the loss

• The digital card in S-mobiili continues to work normally

S-Etukortti Visa or Debit (damaged)

• Order a new card in S-Bank's online banking or by message

• A fee according to the service price list applies for replacement

When do I need to renew my S-Etukortti?

You need to renew your S-Etukortti when:

• The card has expired (the expiry date has passed)

• The card is damaged or broken

• The card is lost or stolen

How do I order a new S-Etukortti?

You can order a new card in two ways:

Online

• Sign in to the online service

• Order a new card from the My S-Etukortti section

At a service point

• Visit any S Group service point

• The staff will order a new card for you

The new card usually arrives within a week.

How do I activate my new S-Etukortti?

Activate your new card with your first purchase:

• Use the card for payment or show it at checkout

• The card activates automatically

Note that your new card number may differ from your old card number. Update your card details in online services and apps if needed.

While waiting for your new card, you can use the mobile S-Etukortti to earn Bonus.