Updating contact details
Updated 8 months ago
Your name and address details update automatically from the population register. You can update your email, phone number and marketing consents at S-Etukortti.fi or in S-mobiili. Confirm your email address to receive cashback information and other notifications.
Why hasn't my address updated after I moved? Where do I report a change of address or name?
Your address is updated automatically in S Group's co-op member and customer registers and in S-Bank's customer register from the Population Information System. The update happens when you have filed an official change-of-address notification with the Digital and Population Data Services Agency.
If you have a non-disclosure request in the Population Register, your address will not update automatically in S Group's co-op member and customer registers.
If your address has not updated within two weeks of your move, or if you have a restraining order, you can report your new address as follows:
Report your new address by sending a message:
Click the speech bubble in the top right corner.
Select "New message to S-Bank".
Under "Digital services and other banking", select the topic "Change of address".
If you are not an S-Bank customer:
You can report your changed address:
By calling customer service 010 76 5858
When your name changes:
Please note that when your name changes, you need to order a new S-Etukortti with your new name:
You can order a new cash card most conveniently through the S-Etukortti.fi website
If your card has payment features, you can order a new card in S-Bank's online bank
Replacing a payment card is charged according to S-Bank's service price list
I want S Group newsletters to my new email address. What do I do?
You can change the newsletter delivery address as follows:
First cancel the newsletter sent to your old address using the "Cancel subscription" link at the bottom of the email
Subscribe to the newsletter again with the correct address
Where can I update my contact details and marketing permissions?
Email and phone number:
You can manage your email address, phone number, and related marketing permissions:
In S-mobiili
Why do I need to verify my email address?
Verification confirms that you have access to the email address in your customer details.
For example, cashback information and other personal communications are only sent to a verified email address.
How to verify your email address:
You can verify your email address in S-mobiili or by creating an S-login.