Updating contact details

Why hasn't my address updated after I moved? Where do I report a change of address or name?

Your address is automatically updated in S Group's co-op member and customer register, as well as in S-Bank's customer register, from the Population Information System (if you are an S-Bank customer). The update happens when you have submitted an official change of address notification to the Digital and Population Data Services Agency.

If you have a customer register update restriction or a non-disclosure order in the Population Information System, your address will not update automatically in S Group's co-op member and customer register. In this case, contact S Group customer service. You can find contact details in S-mobiili's message centre via the speech bubble in the top right corner.

Updating your new address in S-Bank's customer register

If your address has not updated within two weeks of your change of address, report your new address in S-mobiili if you have activated S-Bank services:

1. Click the speech bubble in the top right corner

2. Select S-Bank messages

3. Select "Message to S-Bank" (only in Finnish)

4. Under "Digitaaliset palvelut ja muu pankkiasiointi", select the topic "Osoitteenmuutos"

If needed, you can update your address details at a Co-op Membership and S-Bank -Service Point.

When your name changes:

Please note that when your name changes, you must order a new S-Etukortti with your new name yourself:

• You can order a new cash card most conveniently via the S-Etukortti.fi website

• If your card has payment features, you can order a new card in S-Bank's online bank

• Replacing a payment card is subject to a fee according to S-Bank's service price list

I want S Group newsletters sent to my new email address. What do I do?

You can change the newsletter delivery address as follows:

1. First cancel the newsletter sent to your old address using the "Unsubscribe" link at the bottom of the email

2. Subscribe to the newsletter again using the correct address

Where can I update my contact details and marketing permissions?

Email and phone number:

You can manage your email address, phone number, and related marketing permissions:

• In the S-Etukortti.fi service

• In S-mobiili

Why do I need to verify my email address?

Verification confirms that you have access to the email address in your customer details.

For example, cashback information and other personal communications are only sent to a verified email address.

How to verify your email address:

You can verify your email address in S-mobiili or by creating an S-login.