Updating contact details

Why hasn't my address updated after I moved? Where do I report a change of address or name?

Your name and address details in S Group's co-op member and customer registers update automatically from the population register. If you've made an official change of name or moving notification to the Digital and Population Data Services Agency, you don't usually need to report it separately.

When automatic updates don't work:

Automatic data updates aren't possible if you have in the population register:

• Customer register update block

• Non-disclosure order

• Or if your customer details are incomplete (e.g. personal identity code is missing)

If you're not an S-Bank customer:

You can report your changed address:

• By message

• At a Co-op member service and S-Bank point (find the nearest and book an appointment)

If you're an S-Bank customer:

Changes to customer details related to banking require strong authentication.

If you have S-Bank online banking credentials:

• Send a message in S-Bank online banking

If you don't have S-Bank online banking credentials:

• Report your changed address at a Co-op member service and S-Bank point

• At the location, the staff member will verify your identity from an official identity document

When your name changes:

Please note that when your name changes, you need to order an S-Etukortti card with your new name yourself:

• You can order a new cash card most conveniently through the S-Etukortti.fi website

• If your card has payment features, you can order a new card in S-Bank online banking either in the card details or by message

• Replacing a payment card incurs a fee according to S-Bank's service price list

I want S Group newsletters to my new email address. What should I do?

You can change the newsletter delivery address as follows:

1. First cancel the newsletter subscribed to your old address using the "Cancel subscription" link at the bottom of the newsletter

2. Subscribe to the newsletter again using the correct address

Where can I update my contact details and marketing consents?

Address details:

Address details update automatically from the population register if:

• You've made an official moving notification to the population register

• You don't have an active address disclosure block in the population register

Email and phone number:

You can maintain your email address, phone number and their associated marketing consents:

• In the online service

• In S-mobiili (when signed in with S-Bank credentials)

What should I do if I notice errors in my customer details?

If you notice errors in your customer details, you can:

• Visit a Co-op member service and S-Bank point (find the nearest and book an appointment)

• You can also update some of your details yourself by signing in to the S-Etukortti.fi website

Address details update automatically from the population register (see previous question).

Why do I need to confirm my email address?

Confirmation ensures that you have access to the email address in your customer details.

For example, cashback information and other personal notifications are only sent to a confirmed email address.

How to confirm your email address:

You can confirm your email address either in S-mobiili or when you create an S-tunnus account for yourself.

If your email address hasn't been confirmed yet, click the "Confirm" button in your account settings on the S-Etukortti.fi website. You'll then receive a confirmation code by email, which you enter in the service to confirm.